Verified company · Claimed profile since November 2024
Donna
7 reviews · Basingstoke
Got my booking wrong, then got it wrong again when they fixed it
Date of experience: 25 August 2026
Reply from Bailey Cars
Hi Donna, apologies for getting this wrong. We have put a check in place so it does not happen again and would like to make it up to you.
Chloe H
10 reviews · GB
Rejected the car within 30 days for a fault. Took two months and a solicitor letter to get my money.
Date of experience: 30 August 2026
Matt Jackson
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 30 August 2026
Craig Cooper
1 review · GB
Nobody answers the phone. Left messages, no call back. Terrible for a car dealership.
Date of experience: 30 August 2026
Alan W
1 review · GB
Rejected the car within 30 days for a fault. Took two months and a solicitor letter to get my money.
Date of experience: 23 August 2026
Reply from Bailey Cars
Hi Alan, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
Mark Marshall
3 reviews · GB
Nobody answers the phone. Left messages, no call back. Terrible for a car dealership.
Date of experience: 25 August 2026
Tom Rees
1 review · GB
Promised a refund of £24,300 weeks ago. Every time I chase its another five working days.
Date of experience: 28 August 2026
Danny Lewis
1 review · GB
Paid £10,200 for the nearly new Golf and it was nowhere near the standard I expected.
Date of experience: 26 August 2026
Rob
1 review · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 19 August 2026
Ken
1 review · GB
promised a refund of £4,500 weeks ago. Every time I chase its another five working days.
Date of experience: 24 August 2026
Callum Evans
1 review · Sheffield
£12,550 well spent. Proper old fashioned service.
Date of experience: 22 August 2026
Michelle Kaur
1 review · Basingstoke
Emailed three times and rang twice about the family SUV. Not one reply. Gave up and went elsewhere.
Date of experience: 25 August 2026
Ellie P
1 review · GB
Added £8,100 of admin fees at the last minute that were never mentioned.
Date of experience: 18 August 2026
Helen Clarke
1 review · GB
Car is fine. Warranty claim took some pushing. Update: they did get back to me in the end
Date of experience: 22 August 2026
Aaron Jones
2 reviews · GB
Charming until the money changed hands, then would not return a call.
Date of experience: 21 August 2026
Holly
1 review · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 12 August 2026
Becky
9 reviews · GB
Advertised with full service history, turned out there was none. Should have checked but they lied to my face.
Date of experience: 17 August 2026
Kevin
10 reviews · Wigan
Rejected the car within 30 days for a fault. Took two months and a solicitor letter to get my money.
Date of experience: 16 August 2026
Reply from Bailey Cars
Hi Kevin, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
Julie
8 reviews · GB
Paid £22,350 for the used Focus and it was nowhere near the standard I expected.
Date of experience: 19 August 2026
Reply from Bailey Cars
Hi Julie, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Fatima
1 review · GB
Charming until the money changed hands, then would not return a call.
Date of experience: 11 August 2026
Reply from Bailey Cars
Hi Fatima, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
Showing 1 to 20 of 984 reviews